One of Scotland’s leading centres in the delivery of City & Guilds / SQA Craft Qualifications

Course Overview

People 1st WorldHost The Principles of Customer Service

This one-day course is fun, participative and addresses all learning styles allowing participants to absorb and retain key messages.

It is suitable for all individuals either employed in, or who want to enter, customer-facing roles. It can also be used as a refresher course for all staff, especially if the business is looking continuously at improving customer retention and seeing immediate results.

A multiple-choice same-day test is completed and marked on site.

Please choose from the following options.

Course Length

One Day

Group Course

Max 12 Participants

Course Price

£120 +VAT

Looking to book training at your premises?

We offer on-site training at your premises for your staff (minimum 8 trainees). To find out more about this service, please fill in your details below.